Information Systems Support Analyst

Job Locations US-MA-Tewksbury
Informatics and Automation
Full-Time Exempt


CompleteRx is searching for an IS Support Analyst to handle all technology related needs and provide basic and complex incident resolution for partner pharmacies throughout the State of Massachusetts. The ideal candidate will be an IT subject matter expert with experience in troubleshooting problems and providing guidance about products such as system administration, computers, printers, packaging equipment, fax machines, servers, electronic equipment used in the operations daily processes and functions. Your technology expertise is our success!


Our Values

At CompleteRx, we believe healthcare should be about serving others.  That's why our mission is to deliver better care, and better service, through innovation. The goal of our exceptional team members is to perform like champions.  This means we are committed to being the best and stopping at nothing to deliver quality care to the patients we serve.  Each employee's dedication is essential to meeting and exceeding the needs of our patients and families.



Facility Overview:

CompleteRx is responsible for managing and operating the pharmacy program at The State Office of Pharmacy Services (SOPS).  SOPS Pharmacy Distribution Center is a 24 hour operation that provides drug procurement and distribution to over 51 facilities throughout the State of Massachusetts.  This position is located in Tewsbury, MA; however, intermittent travel to other facilities is required (as needed) to ensure continuity of patient care.



What You Will Do

  • Maintain pharmacy equipment (i.e. printers, packaging equipment, labeling equipment, fax machines, scanners, etc.) 
  • Provide after hour on call support for Pharmacy related IT issues .
  • Coordinate all equipment repairs with SOPS staff
  • Maintain server software updates and conduct data backup services as needed
  • Identify and maintain hardware upgrades.
  • Perform equipment setup (laptops, desktops, monitors, phones, hotspots, etc.).
  • Coordinate with SOPS IT to reset user passwords.
  • Provide remote and in-Person software support.


What You Will Need 

  • Associates degree or at least 2 years of College
  • 2+ years as a Desktop Support Technician
  • 1+ years of Windows Server administration
  • 4 years of experience in the IT support field.
  • Minimum one year experience providing support in a Microsoft based environment
  • Minimum one year experience troubleshooting Android and iOS smartphones
  • Minimum one year experience troubleshooting printers, packaging devices, etc.
  • A+ Certification or equivalent from a technical school preferred
  • Experience working/managing Windows SQL Server preferred


Compensation & Benefits:

As an employee of CompleteRx, your commitment to learning will be encouraged and supported through ongoing training and professional development. We nurture a collaborative, high performance culture and offer a challenging career along with a comprehensive benefit package. 


  • Medical, dental, vision: As a healthcare leader, we know how important it is to have good coverage. Employees can tailor the right combination of plans to fit their needs.
  • Flexible spending account: We offer flexible spending accounts for healthcare and dependent care. Employees can use this benefit to build up savings for eligible expenses.
  • Vacation and sick time: Eligible employees enjoy generous time off.
  • Continuing education: Eligible employees have access to a full complement of continuing-education courses as well as a wide variety of career development opportunities.
  • 401(k) plans:  CompleteRx provides a 401(k) plan with match.
  • License Reimbursement
  • Short and Long Term Disability


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