System Director of Clinical Pharmacy Services

Job Locations US-NY-Olean
Full-Time Exempt


Join our team of talented healthcare professionals! We are looking for a System Director of Clinical Pharmacy Services to provide exceptional patient care at Upper Allegheny Health System (UAHS).  Upper Allegheny Health System is a hospital system including Bradford Regional Medical Center (Bradford, PA), Cuba Memorial Hospital (Cuba, NY), and Olean General Hospital (Olean, NY).


The System Director of Clinical Pharmacy Services coordinates all clinical pharmacy programs throughout the Upper Allegheny Health System (UAHS), including roll out of pharmacy clinical initiatives in all locations, staff education, medication use evaluations, research, grants, publications, investigational drug activities, antimicrobial stewardship program, performance improvement activities, adverse drug reaction program, and medication error evaluation.


Physicians in Cuba, Bradford, and Olean are very much respected, admired, and appreciated for their work. If you love the outdoors, care about living in safe neighborhoods in a friendly town and would like to raise a family in a community that cares about quality education and family values, Bradford, PA and Olean, NY has it all! We boast excellent school systems, diverse communities for culture and religion – a great place to live, work and play! 


The hospital systems are located 40 minutes within each location and located in the beautiful hills of Northwest Pennsylvania and Western New York.  We are just a 1.5 hour drive south of Buffalo, NY



Hospital Overview

The hospitals provide care and support to residents of southwestern New York and northwestern Pennsylvania throughout a primary and secondary service area with a population of 160,000.


Bradford Regional Medical Center, is a Joint Commission Accredited Hospital with 107 beds to support acute care.  BRMC also has a full service home health division, a 95-bed skilled nursing facility, and a comprehensive 30 bed inpatient and outpatient behavioral health program, including one of the few dual diagnosis units.   Having been a recipient of the 2013 Healthgrades Patient Safety Excellence Award, we strive to uphold an unparalleled reputation.  



Cuba Memorial Hospital, is a Critical Access Hospital (CAH) with 20 acute care beds.  Today, Cuba Memorial Hospital services include Radiology, Laboratory, Urgent Care, Rehabilitation, In-Patient Acute Care Medicine, Pallaiative Care and Skilled Nursing Care to its 61 elders who now call CMH home.


Olean General Hospital, is a Joint Commission Accredited Hospital with 186 beds to support acute care.  Since 1898, our mission is simply to provide high quality care to our primary and secondary service areas.  Having been honored as one of Thomas Reuters 100 Top Hospitals for performance improvement leadership and recipient of the 2013 Healthgrades Patient Safety Excellence Award.  



Position Summary

The System Director of Clinical Pharmacy Services is responsible for the educational development of technicians, pharmacists, residents, and students including providing educational programs and competencies.


The System Director of Clinical Pharmacy Services serves as the Residency Program Director (RPD) for the Post-Graduate Year (PGY)1 Pharmacy Residency at Olean General Hospital (OGH). In this role, they will be responsible for maintaining the program’s compliance with the provisions of the current version of the ASHP Regulations on Accreditation of Pharmacy Residencies.


The System Director of Clinical Pharmacy Services is the pharmacy co-lead for the UAHS electronic medical record system in conjunction with the System Information Technology Manager.



Why Join CompleteRx?

At CompleteRx, we believe healthcare should be about serving others.  That's why our mission is to deliver better care and better service, through innovation. The goal of our exceptional teams is to perform like champions.  This means we are committed to being the best at delivering quality care to the patients we serve.  Each team member's dedication is essential to meeting and exceeding the needs of our patients and families.



What You Will Do


  • Ensure CompleteRx (CRX) clinical operating and quality standards are implemented which promote safe, cost-effective use of medications for patients treated in assigned hospitals. Programs include but are not limited to;
    • Clinical training and competency documentation of staff and clinical pharmacists
    • Formulary management
    • Clinical intervention workflow evaluation, implementation, and documentation
    • MUE program management
  • Ensure contractual nursing in-service requirements are met at each client facility
  • Assess, select, and implement pharmaco-economic programs to achieve financial budget objectives
  • Assist in promoting the CRX brand
  • Assist in the acquisition and development of clinical talent at assigned facilities
  • Successful accreditation and/or regulatory surveys
  • Positive feedback from Administration, Medical Staff, nurses, and other stakeholders
  • Follow and encourage compliance with the CompleteRx, Team Covenant to promote a working environment that attracts and retains talented, committed employees.

Responsible for clinical and pharmacoeconomic programs

  • Implements, maintains, evaluates formulary management initiatives
  • Provides oversight and quality assurance for clinical and pharmacokinetic monitoring programs
  • Writes, develops, implements, monitors, and revises policies, procedures, and programs in conjunction with the System Director of Pharmacy
  • Develops, manages, and oversees data collection, analysis, and reporting of Medication Use Evaluations (MUEs)
  • Advises on quality assurance techniques to ensure safe, legal, and ethical practices
  • Supports UAHS with Pharmacy and Therapeutics (P&T) and Antimicrobial Stewardship Committee functions (i.e., prepare agenda, provide reports, analyze data, etc.)
  • Prepares and analyzes quality and cost metrics for improvement opportunities
  • Delivers clinical services report to the UAHS team as
  • Publishes a regular pharmacy newsletter with information relevant to UAHS practice
  • Participates in regularly scheduled team meetings and huddles
  • Assist with CRX customer business reviews
  • Participates in developing the annual Operational Plan and Strategic Plan
  • Participates in inter-intra departmental meetings to advise and inform hospital medical staff of drug applications and characteristics
  • Serve as liaison to QA, Risk Management, and other departments
  • Administers and maintains pharmacy clinical data base
  • Assigns work, sets deadlines, and supervises work of assigned staff
  • Recruits, trains, and evaluates performance of assigned staff
  • Assumes responsibilities of the System Director of Pharmacy during absences
  • Supports the work of staff pharmacists including providing their functions and performs other related duties as needed

Responsible for the educational development of technicians, pharmacists, residents, and students

  • Provides ACPE-accredited programs to pharmacists and technicians so they can maintain the competencies necessary to deliver clinical pharmacy services. Serves as the UAHS/CRX Pharmacy Residency program coordinator and is responsible for providing a meaningful residency that exceeds accreditation standards
  • Precepts and coordinates rotations for pharmacy students


What You Will Need 


  • Must possess Pharm.D. or equivalent degree
  • Must have completed an ASHP-accredited PGY1 residency followed by a minimum of three years of pharmacy practice experience; OR have completed ASHP-accredited PGY1 and PGY2 residencies with one or more years of pharmacy practice experience; OR without completion of an ASHP-accredited residency, have five or more years of pharmacy practice experience
  • Experience in oversight of pharmacy residency programs preferred
  • Proficient in the Microsoft Office Suite of products required, with advanced working knowledge of Microsoft Outlook, Word, PowerPoint, and Excel preferred
  • Must demonstrate excellent verbal, written, interpersonal, analytical, and problem-solving skills
  • Must possess strong knowledge of federal, state/local pharmacy regulations and pharmacy management practices


Compensation & Benefits:

As an employee of CompleteRx, your commitment to learning will be encouraged and supported through ongoing training and professional development. We nurture a collaborative, high performance culture and offer a challenging career along with a comprehensive benefit package. 

  • Medical, dental, vision: As a healthcare leader, we know how important it is to have good coverage. Employees can tailor the right combination of plans to fit their needs.
  • Flexible spending account: We offer flexible spending accounts for healthcare and dependent care. Employees can use this benefit to build up savings for eligible expenses.
  • Vacation and sick time: Eligible employees enjoy generous time off.
  • Continuing education: Eligible employees have access to a full complement of continuing-education courses as well as a wide variety of career development opportunities.
  • 401(k) plans:  CompleteRx provides a 401(k) plan with match.
  • License Reimbursement
  • Short and Long Term Disability


Company Description:

Founded in 1998 as a service-driven organization with a strong sense of community, CompleteRx embarked on a strategy to become the employer of choice in hospital pharmacy management and consulting. Since our founding we believe our success has been driven by our employees who are our most valuable resources. We believe the very best outcomes are accomplished when all employees share a sense of mutual ownership for successful results and where each employee accepts personal accountability for their individual contributions. These beliefs are the core of our Team Covenant which guides all of our actions to the patients we care for, hospitals we support and fellow employees we work alongside of.


CompleteRx is an Equal Opportunity Employer by choice.


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